Privacy Policy

Dhakad Traders (“we”, “our”, “us”) • Last updated:

We respect your privacy. This Policy explains what data we collect, how we use it, and the choices you have. It applies to our website dhakadgroup.com, our Android/iOS mobile applications, WhatsApp numbers, and any forms or contact channels linked from these platforms.

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1) Information We Collect

Contact details: name, phone number, address, and any message you send via forms, app, or WhatsApp.
Order details: material type, quantities, site location, delivery notes.
Usage data: pages viewed, device/browser data, approximate location (via browser, IP, or device).
Device information (apps only): operating system, app version, crash logs for app improvement.
App permissions: If you allow, we may access device storage (for uploads), camera/microphone (for QR scans or voice), or location (for deliveries). You may disable these in settings.
Payment info: We accept UPI/bank transfers and COD. We do not store card details in our website or apps.

2) How We Use Information

Prepare quotes, confirm availability and schedule deliveries.
Answer your questions and provide customer support.
Send important updates via app notifications, SMS, or WhatsApp (with your consent).
Improve our website, apps, products, and logistics operations.
Fulfil legal, tax and accounting obligations.

We share data only as needed to run our business:

Logistics partners & drivers to deliver materials to your site.
WhatsApp for messaging; see WhatsApp’s privacy terms.
Google & Apple for maps, analytics, push notifications, crash reports.
Payment & banking providers for transfers and reconciliation.

We do not sell your personal data.

4) Cookies & App Permissions

Website: Our site may use cookies for essential functions and analytics. You can manage cookies in your browser settings.

Mobile apps: Our apps may request permissions (camera, storage, location, notifications) strictly to provide core functionality. Permissions are optional, and you may disable them in device settings.

5) Data Retention

We keep contact and order data for as long as needed to provide services and meet legal obligations (e.g., tax records). We periodically review and delete data that is no longer required.

6) Security

We use reasonable administrative and technical measures to protect your information (HTTPS, authentication, access controls). No method of transmission or storage is 100% secure.

7) Your Rights

Subject to applicable law, you may request access, correction, update, or deletion of your personal data. You can also object to or restrict certain processing, including disabling push notifications in your app/device settings.

8) Children’s Privacy

Our services are intended for adults involved in construction procurement. We do not knowingly collect data from children under 13.

9) International Transfers

Our site and apps may use processors globally. By using our services, you understand your data may be processed outside your region where protections may differ.

10) Changes to This Policy

We may update this Policy to reflect changes in our practices or for legal reasons. The “Last updated” date shows the current version.

11) Contact Us

Dhakad Traders
67, New Jail Rd, Ratan Colony, Karond, Bhopal, Madhya Pradesh 462038
Phone: +91 94256 76591 • +91 97526 53999
WhatsApp: +91 94256 76591

If this page is printed, links and phone numbers remain clickable on supported devices.